Refund policy

At SHAGNIK, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Return Eligibility

To be eligible for a return:

The item must be unused, unworn, and unwashed.
All original tags, labels, and packaging must be intact.
The return request must be submitted within 7 days of delivery.
Proof of purchase or order number must be provided.

Non-Returnable Items

The following items cannot be returned or refunded:

Earrings and intimate wear (for hygiene reasons)
Customized or personalized products
Final sale or clearance items
Products damaged due to misuse or improper handling

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery.
Email us at [EMAIL ADDRESS] with:
Order number
Description of the issue
Clear photos of the product and packaging

After verification, we will arrange a replacement or full refund.

Return Process

To initiate a return:

1. Email us at [EMAIL ADDRESS]
2. Mention your order number and reason for return.
3. Wait for return approval and instructions.
4. Ship the item as instructed.

Returns sent without prior approval may not be accepted.

Refunds

Once your returned item is received and inspected:

You will receive an email confirmation.
Approved refunds will be processed to the original payment method.
Refunds typically reflect within 5–10 business days, depending on your bank or payment provider.

Exchange Policy

We offer exchanges for:

Size issues (where applicable)
Damaged or defective products
Incorrect products received

Exchange requests are subject to stock availability.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect product, SHAGNIK will bear the return shipping cost.
For all other approved returns, customers are responsible for return shipping charges.

Order Cancellation

Orders may be canceled before shipment by contacting us at [EMAIL ADDRESS].

Once an order has been shipped, it cannot be canceled and will fall under the return process.

SHAGNIK

Email: [EMAIL ADDRESS]

Business Address: [BUSINESS ADDRESS]